Warranty
Structural
At Lakestar, we take pride in the quality of our caravans, including the strength of our builds and the reliability of our chassis. We work with trusted manufacturers to source high-quality chassis that meet our standards, and we are committed to building caravans that are sturdy, durable, and built to last. Quality is at the heart of everything we do, and we stand behind the quality of our builds and the materials we use to create them
Electrical
We take electrical safety seriously at Lakestar, and we ensure that all of our electrical work meets or exceeds Australian laws, standards, and regulations. Our electrical systems have been carefully assessed and certified to ensure that they meet the highest standards of safety and quality. You can trust in the quality of our workmanship and rest assured that your caravan's electrical system is in good hands with Lakestar.
Plumbing
At Lakestar, we take pride in the quality and luxury of our caravans, including the plumbing systems. We adhere to the highest industry standards and regulations to ensure that our plumbing work is of the highest quality. You can trust in the safety and reliability of the plumbing systems in our caravans, and we are committed to ensuring that every aspect of our caravans meets the highest standards of quality and craftsmanship..
General Construction
At Lakestar, we are proud to say that all of our caravans are 100% Australian Made, constructed with care and precision in Craigieburn, Melbourne. We are committed to using only the highest quality materials and workmanship to create caravans that are not only luxurious but also durable and reliable. You can trust in the quality of our Australian-made caravans, and we are proud to support local manufacturing and craftsmanship.
Warranty Claim
How do I make Warranty Claim
To initiate a warranty claim for your product, the first step is to have it assessed. You can contact your dealership to arrange an inspection or email lakestar at warranty@lakestarcaravans.au with your dealership information, and they will contact the dealer on your behalf to complete the assessment.
Questions on on 3rd party products & Appliances
For inquiries regarding third-party products such as fridges and microwaves in your caravan, please contact your salesperson or manufacturer support on their website. Please note that our warranty or service team cannot provide over-the-phone assistance on how to use products due to warranty and service limitations.
Warranty on Appliances in your caravan
Warranty on appliances and third-party products can be handled in two ways.
- Option 1 is to make a warranty claim directly with the product manufacturer, as they may have dedicated support centres for troubleshooting and resolving issues quickly.
- Option 2 is to raise a warranty claim through Lakestar, which is the most efficient way to process your claim and create an electronic job card within their system. To lodge a claim, please contact Lakestar’s warranty team at warranty@lakestarcaravans.au or use the warranty form on their website.
FAQ
At Lakestar Caravans, we are committed to delivering exceptional quality in every build we offer our customers, and this commitment extends to our warranty as well.
Our goal is to provide a warranty that is tailored to meet the product and give you peace of mind when you purchase one of our Off-road caravans. If you have purchased an Off-Road Lakestar caravan, you can rest assured that your off-road warranty is included and designed to serve its purpose.
We cannot provide off-road warranty for our on-road caravans and semi-off road caravans.
At Lakestar Caravans, we take great pride in our caravans being entirely constructed in Australia. We are delighted to be a part of the Australian-made movement and to contribute to the Victorian economy through job creation and investment. You can trust that when you choose a Lakestar Caravan, you are choosing a product that is fully Australian-made.
While Lakestar Caravans offers an extensive warranty program, it’s important to note that this warranty does not cover appliances. This is because the suppliers of these appliances have their own warranty periods in place. However, many of our suppliers provide up to three-year warranty on their products, which offers additional peace of mind for our customers.